You are reading a single comment by @Dooks-Fatberg and its replies.
Click here to read the full conversation.
-
They have a policy where if it gets damaged during shipping or assembly they replace it no worries
The reason they do that is that use a royal mail delivery service with no insurance. We got a sink delivered from them which turned up in a box that was conspicuously demonstrating the sounds of the smashed porcelain. I pointed it out to the delivery driver who shrugged and said, they had no responsibility for the state of the items and we'd have to take it back to Ikea for a refund. Had to drive to Ikea to return it. They had none in stock so I had to go home again. I then forgot to pay the Dart charge and got a fine. A replacement did eventually turn up in one piece. Massive faff tho.
Dooks-Fatberg
They have a policy where if it gets damaged during shipping or assembly they replace it no worries. I'd imagine they'll just ship a replacement without quibbling. I got a replacement for a unit that arrived damaged, the only hassle was waiting I a queue for the online customer support chat. When ingot through they didn't even want evidence of the damage. Definitely ask.