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bright in reply to @Cupcakes

I'm not sure what letter you're going to write.

I would start with a second opinion from a well regarded professional. They may guide you on repairs, cost and course of action with the first fellow.

maybe then you can write a letter.

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Cupcakes in reply to @bright

Agree. I've got someone lined up who has some experience giving second opinions in disputes. I was thinking "dear contractor, we don't feel you're competent to rectify this. See attached letter of support from [expert]. Pleas return [value] and we will be on our way" (obviously more verbose)

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