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  • I'm pondering that. I guess costs and living wage for labour hours is fair for me to pay. Assuming he can't provide the evidence of competency to perform the remedial works, I could go down that road. Might be a case for calling Consumer Advice. Or just spamming tje forum for more advice, worked last time I had such a dilemma :)

    What do you mean by an odd response?

  • I would 100% look for a route of getting money back rather than letting him have another go - then you can take your time and finish it to a standard you are happy with. He may prefer to go down that route as he can work other jobs which will likely cover the loss of a partial refund vs his time making good for £0 (if that makes sense)

    In my experience of getting people to come back and make good has never ended well and things have still been patchy at best.

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