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he's never fitted a traditional floor before.
Ffs.
Did he try and explain why it allegedly wasn’t possible? I was quite curious as to how he was gonna spin that one.I definitely think there’s reasonable grounds to get some cash back, and I’d probably prefer that to having him try and remedy his work. You seem like you’re more than capable of sorting bits.
Nef
Cupcakes
More awkward than I would like, but I think it went well.
He's offered to come back at our convenience and infill the gaps, trim the hearth etc.
The trouble is that his starting point was 'how could it be done better?' - obviously the answer is that I don't know, I'm just the client, but you could have done whatever joiners have done since time immemorial...
We finally hit upon the important bit when I asked to see evidence of previous joinery works to demonstrate competency to do the making good. Only one photo was available and it was a small bit of infill. It finally transpired that other than that, and my flat, he's never fitted a traditional floor before. Makes it a bit galling that he hid that fact and then tried to square up to us that it was fine in the first place - and charged £50/hour each for him and his assistant to do it!
I guess options are: