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I think they're in a corner because I have to write a review and unfortunately for them I can't help bring honest (I try not to be a vindictive dick, but it's a case of "sorry I can't recommend [name] because the finishing was unsatisfactory, here's a photo to demonstrate" and that would likely be a problem).
Even if they refunded me the entirety of the labour cost I'd still be out of pocket about £1k for materials. And I don't see tthem offering that for obvious reasons. I should probably read a book on negotiation first :)
Cupcakes
Tbh, I think they’ll be most likely to offer some cash back - everything else would be too much of a faff, and they clearly weren’t that keen on faffing about! How keen they’ll be to actually hand back cash, is a separate issue.