Despite John Lewis (owned business plusnet as pointed out to me upthread) being very helpful on the phone, they were seemingly unable to update my billing to new contract. Tried four times in a row but each time bill came in wrong. I guess they just pass the instruction on to plusnet. Shame but I had to leave.
Edit: just seen @Stonehenge suggests this may be an industry wide issue^
Despite John Lewis (owned business plusnet as pointed out to me upthread) being very helpful on the phone, they were seemingly unable to update my billing to new contract. Tried four times in a row but each time bill came in wrong. I guess they just pass the instruction on to plusnet. Shame but I had to leave.
Edit: just seen @Stonehenge suggests this may be an industry wide issue^