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I had something similar with the post office, didn't get resolved. Ultimately I changed back to plus net which has been fine since. We don't get fibre in rural Leyton, but the connection hasn't dropped once in three weeks, whereas it dropped daily with the PO.
The bloke that I spoke to on retenions said that my faults were all separate because I had left it too long between complaints.
I suppose the take-home message is to keep on at them, daily
doubleodavey
Got a new Vodafone broadband/VDSL connection as the Sky contract was up (and I was moving anyway)... Mistake. Random drops every few days plus such a POS modem. Got lucky on eBay and changed the modem to an Archer VR2800 on Monday (such a monster that one) and today we had our first multiple-drop-incident: handful of drops during the day and a few more in the evening. I already have a complaint going since last week but I don't think it'll amount to something. The 30-day period has well passed, the support-people in chat keep saying "loose" instead of "lose" and I'm slowly going nuts. How to convince them to get an engineer to check the DSL box in the street and/or test the cabling?