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Yep, I barely had any issues in 10 years (once I replaced the Virgin router) there but other people seem to have constant problems.
(On the same forum there have been loads of people complaining after a car spontaneously combusted next to a telephone cabinet and wiped out everyone's phone and internet for weeks, that seemed really unfortunate.)
All my current issues were to do with installation and the inability of the call centres to give me any idea what was going on. The service is fine now it's installed (apart from some billing fuckups).
aggi
Problems seem to be really localised. I'm on a neighbourhood forum and some people seem to have no end of issues, but - touch wood - mine is rock solid. Surprising since the door to the cabinet at the bottom of the street is always open.
WFH since mid-March, it's only been down once and that was less than an hour. Advertised 350Mb is almost always >380.