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Problems seem to be really localised
Exactly this. Virgin have been lazy in terms of core infrastructure upgrades for some time and it's starting to come back to bite them. According to a friend who was an enterprise architect there for a while, there are big chunks that haven't been touched since the NTL days. This is part of the reason they still offer asynchhronous services over coax.
Stonehedge
Problems seem to be really localised. I'm on a neighbourhood forum and some people seem to have no end of issues, but - touch wood - mine is rock solid. Surprising since the door to the cabinet at the bottom of the street is always open.
WFH since mid-March, it's only been down once and that was less than an hour. Advertised 350Mb is almost always >380.