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Problems seem to be really localised. I'm on a neighbourhood forum and some people seem to have no end of issues, but - touch wood - mine is rock solid. Surprising since the door to the cabinet at the bottom of the street is always open.
WFH since mid-March, it's only been down once and that was less than an hour. Advertised 350Mb is almost always >380.
Brun-
Problems seem to be really localised
Exactly this. Virgin have been lazy in terms of core infrastructure upgrades for some time and it's starting to come back to bite them. According to a friend who was an enterprise architect there for a while, there are big chunks that haven't been touched since the NTL days. This is part of the reason they still offer asynchhronous services over coax.
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Yep, I barely had any issues in 10 years (once I replaced the Virgin router) there but other people seem to have constant problems.
(On the same forum there have been loads of people complaining after a car spontaneously combusted next to a telephone cabinet and wiped out everyone's phone and internet for weeks, that seemed really unfortunate.)
All my current issues were to do with installation and the inability of the call centres to give me any idea what was going on. The service is fine now it's installed (apart from some billing fuckups).
Stonehedge
aggi
Isn't Virgin service notoriously patchy?
Virgin Media is a thin veneer over NTL, which was routinely slated for appalling customer servce.
NTL itself was the 'last man standing' after a wave of consolidation of smaller fibre start ups.
I'm envisaging incompatible legacy systems with persisitent temporary patches.