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Ouch. I can thoroughly recommend Zen. They're one of the few companies I'm happy to recommend without any qualifications whatsoever. Stuff I'd thought would be a nightmare to sort have been met with a promptly answered phone call, a brief description of what I want, and then 'No problem sir, all done, we'll send you an invoice'. All terrifyingly straightforward.
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+1 for Zen
I've dealt with them for years, from basic home ADSL to gigabit fibre leased lines, all serviced to the same high standard with excellent comms.
I have reluctantly Virgin at home as there's no FTTC where I live and I can't deal with ADSL2 speeds. They are cataclysmically shit to deal with and expensive, but fortunately not congested in my area.
The kicker there is it was a toss up between the two and Virgin, at the time, said they’d be able to sort quicker. Might have to revisit Zen