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If anyone is looking for broadband, give Virgin a very wide berth.
That's been my impression for a while. Zen Internet, on the other hand, are still spectacularly good in my experience. Not cheap, but It Just Works. A bit like Rapha. Nice but pricey. Ish.
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Virgin customer service is fucking terrible but in most places they're the only place offering fast broadband.
I found complaining on the forums got you far better customer service than phoning up some fuckwit.
Also bear in mind you get compensation for every day late on the installation and each appointment missed with less than 24 hours notice. I ended up pretty much getting the first three months free.
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Virgin broadband just cancelled my installation for the 15th time!!
Sounds much like flights during Covid.
Is broadband install cancellation more or less aggie than wedding cancellation?
Personally, broadband >>> wedding
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Might not be the right place but this thread seems in the ball park...
Virgin broadband just cancelled my installation for the 15th time!!
Existing customer, moved house, notified them in advance and then this charade. I don’t get told it’s cancelled , they just don’t turn up. Customer support promised each subsequent time it’s sorted. Feel like we’re past the point of no return as other providers have told me 2 weeks to sort.
If anyone is looking for broadband, give Virgin a very wide berth.