Any phone IT or digital security specialists that can weigh in on something weird going on with my mobile phone line or actual phone?
TL,DR while I Edit it down: something is draining my data despite my best efforts, also had surprise charges for international SMS texts that I never sent and don’t appear on my Iphone. What to do?
I’ve been burning through 5gb/month of data for >3 months now, which didn’t use to happen. I’ve somehow gone through 3 extra 100mb data packs since last Saturday despite being nearly always on WiFi at home, with mobile data off, most of my apps don’t have access to mobile data, they don’t background refresh, they’re not open on my phone, images don’t download or upload on data...
On Sunday ran out data, then later I got a call from a random number apparently in Manchester, which I answered but didn’t speak. They didn’t say anything, so I hung up 5 seconds in.
On Tuesday my data had run out again and I tried to use EE credit to buy more data. I only had 40p left so I called EE, and the guy told me it was because of two international SMS I had allegedly sent on Sunday to a US number that I’ve never heard of. The SMS also don’t appear on my phone. We googled the number and it brought up several spam alert results, so the EE guy helpfully refunded my credit and I purchased a new data pack.
My data ran out again today. I’ve checked and My Data Manager shows that I’ve used 180MB of data since last Saturday, when I should have had 300Mb.
The EE chap suggested that My Data Manager wasn’t accurate, that I must have something draining my data. He also said I shouldn’t have further problems with dodgy charges if I don’t pick up calls from unknown numbers (NHS uses nothing but unknown or non-specific numbers...).
Any phone IT or digital security specialists that can weigh in on something weird going on with my mobile phone line or actual phone?
TL,DR while I Edit it down: something is draining my data despite my best efforts, also had surprise charges for international SMS texts that I never sent and don’t appear on my Iphone. What to do?
I’ve been burning through 5gb/month of data for >3 months now, which didn’t use to happen. I’ve somehow gone through 3 extra 100mb data packs since last Saturday despite being nearly always on WiFi at home, with mobile data off, most of my apps don’t have access to mobile data, they don’t background refresh, they’re not open on my phone, images don’t download or upload on data...
On Sunday ran out data, then later I got a call from a random number apparently in Manchester, which I answered but didn’t speak. They didn’t say anything, so I hung up 5 seconds in.
On Tuesday my data had run out again and I tried to use EE credit to buy more data. I only had 40p left so I called EE, and the guy told me it was because of two international SMS I had allegedly sent on Sunday to a US number that I’ve never heard of. The SMS also don’t appear on my phone. We googled the number and it brought up several spam alert results, so the EE guy helpfully refunded my credit and I purchased a new data pack.
My data ran out again today. I’ve checked and My Data Manager shows that I’ve used 180MB of data since last Saturday, when I should have had 300Mb.
The EE chap suggested that My Data Manager wasn’t accurate, that I must have something draining my data. He also said I shouldn’t have further problems with dodgy charges if I don’t pick up calls from unknown numbers (NHS uses nothing but unknown or non-specific numbers...).
Any suggestions?