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I can remove the usg and connect the pi through the switch to the modem and see the outside world, which I presume means it's something to do with the usg configuration?
I can't see the modem when I'm connected to the usg
rj-
Sounds like it's not seeing the modem at all.
I've got an Edgerouter which has an entirely different interface but should be installing a USG this weekend so will see how that pans out.
EDIT: One thing to try is turning off the modem for ten minutes or so and turning on again. Virgin told me to do that for some reason at one point, can't remember why.
aggi
Have you tried connecting something directly to the USG to see if the problem is with the swtiches or AP?
Can you see the Virgin modem (should be at http://192.168.100.1/ ) when you're connected to the USG? That should at least show whether it's the internet connection not working o it's not even seeing the modem.