I would suggest ringing them and speaking to them and ask them to talk you through the process again.
Put it this way I heard from my mortgage advisor today that I have yet to pay a £75 'arrangement' fee to the lender, no communication at all until today when I asked what the hold up was.
Thanks for the heads up. I've already paid my arrangement fee with the lender which my mortgage advisor was very good at letting me know up front. Although I wish it was as cheap as yours :)
I would suggest ringing them and speaking to them and ask them to talk you through the process again.
Put it this way I heard from my mortgage advisor today that I have yet to pay a £75 'arrangement' fee to the lender, no communication at all until today when I asked what the hold up was.