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They don't seem to understand the non-compatibility issue here even after I've explained all the components I have
If you'd told them before you bought the fork, you'd have a case. As it stands, you're past the point where you can reject it unless it's faulty, and since you didn't specify that it had to work with a CK headset then it's not faulty in terms of the purchase contract.
gbj_tester-
Distance selling applies still.
https://www.gov.uk/online-and-distance-selling-for-businesses
@hollow__legs check if there's a return policy on the invoice/receipt they sent you, otherwise you'll have 12 months to return it.
coventry_eagle
Haha!
So the plot thickens. I spoke to the UK based shop I bought the fork from who are a Salsa and Chris King dealer. They don't seem to understand the non-compatibility issue here even after I've explained all the components I have. I asked if I could return the fork and they said no "as it was a special order item." This seems especially unfair as I purchased the fork via the telephone - thank God I used a credit card - as the fork was not listed on their website and at no point was this explained to me.
Am I right to feel miffed at this and chase a full refund as the forks were purchased less than 28 days ago and are still in the original packaging?