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@Stonehedge
From an uninvolved onlooker perspective it really feels like all broadband providers are struggling with provisions tight now.
Everybody I know who has tried to switch or sign up to a new connection has had a nightmare regardless of who they are with. I suspect the ISPs are just struggling to keep up with covid demand.
Think it's a good idea to avoid switching if there is any prospect of getting a reasonable service with your current provider. Even if it takes a few days of hassle.