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Very similar to our confusion too, our mortgage surveyor had been given my EA at Nesteds information to book out survey, not the EA details of the place we're buying, instead of noticing this and saying 'we don't manage that property' even they just ignored the messages. Minorly annoying.
rogan-
Yeah, I was wondering why the surveyor contacted my agent. But then I remembered that when instructing the surveyor, there was a "Your Estate Agent" field in the form. I thought it was weird, but put Nested as that was the correct answer. So I suppose some of the blame lies with the surveyor as I gave them the vendor's email too. But still.
stevo_com
Nested have been grand, except for one incident yesterday/today. We had contacted a surveyor for our purchase and had expected them to contact the vendor to book in the survey.
Got an email from the progressor at Nested saying our buyer had requested a survey of our place. No problem. Bit of back and forth to get a date/time. Turns out it was actually our surveyor trying to arrange the survey of the place we are buying. Not a massive deal, and easily sorted. But, there are only two properties in this chain, should be easy to keep track of who's buying what, especially when the address of the property to be surveyed is in the email request from the surveyor. Annoying rather than concerning.