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@Lw.
I used PB to sell - thought the estate agent side were great. Must depend on who your local expert is but ours was very communicative, did everything over whatsapp, no complaints whatsoever. In Reading though.
Made the mistake of using their solicitors though; worst I've ever experienced. Completely useless farmed out to some solicitors miles away, web-tool thing didn't work properly, took an age to do anything.