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Sumo-
Well it certainly was a couple of years ago. Our agent had 20 years of verifiable local knowledge, I would guess this is not the case in all places, but is certainly one of the things I would ask.
I also think it depends on the property type, ours was a very boring normal family home, sold after first viewing at exactly asking price. Anything funky I wouldn't consider them at all.
Sam_w
On the flip side we used Purple bricks and had zero issues at all, our agent was great, really responsive, full of support. I really liked the fact there was an online dashboard for viewings etc.
I think the thing with purple bricks is that in reality you are dealing with a one man band estate agent in effect, so it all comes down to how good that one person is, so guess there is no harm in having them out and seeing if they seem decent.