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Either file for non-collection; not sure how this is classified in ebay
That’s really my question - the concept of “filing for non collection” doesnt seem to exist. Only for non payment.
The buyer has paid via PayPal, that’s recorded so I can’t file for non payment. But the desk is still sitting with me and the buyer isn’t getting in touch, and I want shot of it.
It’s odd
cookiemonster-
eBay is weird. I once sold a bike for approx £1500 and the buyer didn't collect if for 6 months 🤷🏻♂️ I moved 100 miles in that time. Eventually collected saying life got in the way?!
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I'd probably say give them an ultimatum then send a request to cancel the sale. The buyer needs to respond to that but if you do that then open a dispute through ebay if you can, I think you are saying non-collection is not grounds for opening a dispute, at that point I'd ring them. I've had some issues and ended up ringing them and they are usually pretty decent and apply common sense to the situation.
yeahdext
M_V
Whatever you do, don't refund without going through the correct process.
Basically (assuming they're not going to collect) you have two options to get things resolved properly.
Either file for non-collection; not sure how this is classified in ebay but if they don't respond, eventually ebay will cancel the transaction and refund your fees; OR the buyer has to request that you cancel the transaction. Once they've requested it you can cancel yourself and again, you'll get your fees refunded.
Unfortunately there's nothing to really force a buyer to complete a purchase if they don't want to. Even after the sale, ebay still gives buyers a lot of rights.
I've had items turn up and before I've even opened the package I've raised a return and sent an item back as I'd changed my mind over the couple of days it took to arrive.
Risks of being a seller unfortunately. Luckily very rarely has this happened to me the other way round!