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  • Slowed slightly because they needed additional info to confirm my employment over the last 2 years (which is ridiculous as they had that at our last renewal less than2 years ago). Apparently current delay is because they are 'porting manually' whatever that actually means?!

  • whatever that actually means?!

    Basically you are a new customer to them and they will treat you as such.

    Had the same thing from Halifax. Like we didn't exist and they knew nothing about us.

    Ended up getting a broker to sort it for us and had the approval in about four weeks.

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