I do prefer being positive about things, but it seems you've been more than patient. I'm sorry this has all happened. What a frustration. While I'm conscious that I'm only hearing one side of the story, it seems mind boggling that it's become such a saga. I'd feel the same in your shoes.
Built, painted, parts purchased (all bar crankset, which we never got round to deciding on), never assembled (as far as I know).
As I understand it, there are an amount of parts in a box, but I don't know what parts, or where these are.