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obviously after an argument they'll waive that.
Why should DHL suck up £120 on your behalf? You'd probably need to claim relief from HMRC yourself.
If you don't pay £120 to DHL, I'd expect that you'd face debt collectors, followed by a claim in the country court against you (assuming DHL have already paid import duty & VAT on your behalf on the frame & postage costs).
NotThamesWater-
If the cost of the bike has been refunded, together with the shipping costs the price is zero, so zero vat etc. I guess would be the argument. I would think the handling charge would still be valid, but in the circumstances should be waved.
This can’t be the first time this has happened. There must be a process for these situations.
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Because DHL trashed the frame...
HousecatHST
nick_warner
Thanks for all the input everyone. Here's an update for those now invested...
Full refund for bike and shipping has arrived from the retailer.
Retailed said it would cost them 275usd to ship it back, so can I please just bin it for them.
Absolutely, sure I can!
Now DHL are trying to get me to pay the 120 odd quid for import tax, but obviously after an argument they'll waive that.
I phoned round a few bike shops and got some recommendations for frame builders. Someone at Brixton Cycles recommended a builder called Verohna Frameworks which, it transpires, are in Hither Green. Right round the corner. Spoke to the guy and he's gonna have a look on Monday.
I don't mind paying good money to have it corrected, because as some have said I'd still be in the green. Who cares if I don't have a frame warranty, I didn't pay for the frame!
I was really hoping the repair would be a bending job though, I'd be disappointed to have to dip and respray such a beautiful frame...
Will update again on Monday