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I've done a few grade 2 listed and I do some total restorations. I will admit I'm a bit of an outlier though. If you have a lot to do and you are thinking of doing it yourself then buy a speed heater cobra. You can find plenty of videos on how it works. You'll be well advised to buy into the repair care system as well. Again plenty of video resources.
It's not even a fun job when you are well prepared for it but it's a total bitch if you're not. :)
Thanks both. The building is grade II listed, so it's all a little bit scary but I assume getting a pro in will result in new/restored windows. I don't think I'm going to have too much trouble getting the putty off though, it's falling off already hence me knowing the job needs doing...
I'll start with the little arched one before getting involved with the sashes, one of those definitely needs pro attention anyway