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To be honest, I'd personally give up on their router and buy something else to do the Wifi. A unifi AP or the Deco things on the previous page or something.
Wifi on shitty ISP supplied routers tends to be a bit crap and I decided that just buying something was better than wasting hours trying to fix it.
Have you tried using it with a wired connection to the router. Ruling out the whole connection dropping out is always the best place to start.