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  • Electrical socket that doesn't work. What's the normal troubleshooting process?

  • Turn off the power to the circuit at the consumer unit. Remove the face plate. Check that there is no power. Check the condition of the wiring for obvious faults. Switch the power back on. Check the connections at the back of the socket for power.

    If you have power at the back of the socket but not the front, replace the socket.

    Otherwise you need to go a bit deeper and there are quite a few different ways to trace a problem but it's probably best you get someone with experience to help.

  • First step is to check other sockets in the vicinity and see if those work.

    Then follow Airhead's steps.

    Then investigate behind the nearest socket that does work (with the power off) as sockets are normally connected in chains.

    Even with the power off, try to avoid touching any conductors.

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