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I've had the same brakes on I think three bikes now since TCR4. So, yeah, they are easy to maintain, in the sense I've not done any maintenance to them (other than brake pads and maybe there was a bleed in there for one swap).
If you could diagnose the issue and they couldn't, what does it tell you about how much effort they put into fixing your bike?
They're so easy to maintain that when the slightest thing goes wrong with them two separate bike shops can fail to correctly diagnose and fix the issue?