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I've had the same brakes on I think three bikes now since TCR4. So, yeah, they are easy to maintain, in the sense I've not done any maintenance to them (other than brake pads and maybe there was a bleed in there for one swap).
If you could diagnose the issue and they couldn't, what does it tell you about how much effort they put into fixing your bike?
What maintenance?
That's the beauty of them. Stick in new pads and they keep going (at least until someone sticks a screwdriver through the pistons trying to spread the calipers, which I'm guessing is the cause of most issues)