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retracted meaning seatpost dropped all the way into the frame? has your stop disc fallen off?
take some photos!
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The plastic disc that the rear shock rubber is mounted on and which the rear triangle latch engages with may have rotated so it doesn't engage any more.
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Rotate your suspension block, there's a notch there of which the hook latches on.
sbbohr
Brommers
coventry_eagle
@h2o
So, what’s the issue when the rear wheel doesn’t stay locked when you pick up the bike, even though the seat post is fully retracted?