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Markyboy-
It frames your legal rights as a tenant not just what's in the written document so worth reviewing and / or getting Citizens Advice guidance.
Depending on how much the deposit is, it may be best to figure an exit strategy as the LL and agent sound crap.
Also, make notes of time and dates of the fuck up's and take time stamped photo's.
Change the locks.
FourGreenFields
Is it an Assured Shorthold Tenancy? Depending on the lease format used you will have different rights etc.