No particular advice I'm afraid but sympathy - similar (but probably not as bad) when I was a student, also Bristol. Maybe ask if all parties or their families/parents can sign any complaints etc, so the agent know you're serious? Best of luck.
I have raised it with the agents in fairly strong terms and they know we're serious. The issue is that they're dealing with a cunt of a landlord who hides behind them.
No particular advice I'm afraid but sympathy - similar (but probably not as bad) when I was a student, also Bristol. Maybe ask if all parties or their families/parents can sign any complaints etc, so the agent know you're serious? Best of luck.