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Same for me - we're currently in a dispute with the financial ombudsmen over their refusal to port our mortgage (despite offers from all other major mortgage institutions) and charging a 5% early repayment charge with only a year left on the mortgage which is unjustifiable.
They can go fuck themselves.
Soul
£5k fee for leaving early (sold and in rental until we can find another place) hasn't left me warm and fuzzy with Virgin.