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@sifriday
I bought some shoes from Bike24, they did not fit, so I posted them back to.... er, BikeDiscount. When my refund email did not appear I contacted Bike24, who worked it out for me and told me what I'd done. I then contacted BikeDiscount, who managed to find this random parcel and send it back to me - for no charge. So it turns out that I'd worried about buying from German shops because of the potential returns hassle with overseas postage, but the only weak link seems to be me, whereas both shops have been great at sorting it out.