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to/dr: if you are going to sell a premium product which requires an app to make it work, make sure your bloody app is available!
The real lesson is that no well considered product requires an app to make it work. Using the internet of shit to provide additional non-essential functions is already bad enough.
gbj_tester
@ChasnotRobert
Decided to add a Ruark MRx as a satellite speaker to the little music centre thing that is the R2.
Rationale being that when I'm listening to the cricket in the kitchen, I can have the speaker in here instead of just turning up the sound from the main unit in the living area.
Anyway, unlike the R2, the MRx has no display, so you are compelled to use the app to operate it.
Instructions provided are in essence "plug it in, download app, enjoy".
Then you discover that the Ruark Link app is no longer available "for reasons beyond our control". So you need to use something called UNDOK, for which Ruark do not provide any instructions.
Anyway, to cut a long story short, it's taken me a good 90 minutes to get to the point where I can actually play something. And I'm only a semi luddite. I imagine much of their target audience would have struggled to get this far.
tl/dr: if you are going to sell a premium product which requires an app to make it work, make sure your bloody app is available!
I'm gonna write them a little note and see what they say.