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It's really quite a bad fuck up. Can't even access the settings on my Edge via the desktop app. Had to update a course by putting it on the SD card, and - I'm not sure about this - I think plugging it in may have desycned all of my old saved courses. Only the new one is on there now.
It can't be a simple "outage" that effects every aspect of their business, from call centres, to web pages, to settings on the desktop app.
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Ransomware is increasingly complex in terms of targeted attacks, it's no longer just someone encrypting your file server. Also you need to work out HOW they got in, not just fix the actual ransomware otherwise they come back tomorrow.
I know large companies that effectively closed for almost a week trying to figure out what happened and how to fix it. They could have restored from backups in a matter of hours.
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The joy of ransomware.
If most of your infrastructure is built on Windows (e.g. Azure, SQL Server, Exchange for email, Domain Controllers, AD Servers, etc) then ransomware that targets Windows is going to rip through it all very quickly and render huge swathes of a business unworkable.
Website being down? Windows based web servers.
Phones being down? Windows based VOIP system.
Email being down? Windows based Exchange server.
Trouble restoring things? Windows based AD system down and so no authentication.
...etc..(This is all supposition.)
Garmin's mobile and desktop apps need to phone home before they work. If nothing is answering then they're effectively useless.
My phone can sync with my Garmin 945 but fails to do anything with the data it downloads because it's all processed within Garmin and not on the phone. Phone gets it off the watch and sends it to Garmin, they process it, phone then downloads processed summary. So without the Garmin servers the mobile app is useless.
Also large parts of the IT dept WFH with limited physical access to data centres will also make it fun.
atz
Greenbank
So, Garmin being down may be due to a new strain of ransomware according to ZDNet https://www.zdnet.com/article/garmin-services-and-production-go-down-after-ransomware-attack/