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I had the same situation when buying a Fiesta a few years back. Seller provided evidence that it had been paid off. Lender said they could only say they had no interest in the vehicle.
Went ahead and everything was fine. Of course, this doesn't mean everything is fine in your case, just that your experience seems to be a normal one and could mean everything is fine :D
Stonehedge
my mrs is in the midst of buying a kia picanto (not exciting). Found one somewhat locally for a good deal - but it has £2k outstanding finance on it. The seller has now told us he has paid it off and sent forward some proof of that (scanned receipt of payment to Kia). My mrs has just called the Kia finance team to confirm this and all they can say is "we cannot say whether there is no finance outstanding on the vehicle - but can say that we have no interest in that vehicle".... wtf does that mean? is it paid off then? are we being overly cautious? guy seemed a very straight up normal bloke - full service history etc.
i know we could get an HPI check but apparently that can take a little while to update...
any ideas?