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And they have given up... just got back from there again to pick up my Mac. Only 1 check point but a queue of about 6 people. I think when I went on Friday, they were just bored...
But amazed by the quick turnaround of just over 24 hours and they didn’t charge me a penny - they decided to cover the cost under the consumer rights legislation. Well I was going to argue with them using that anyway, but it was refreshing to see a company actively offering this.
So went to the Apple store Covent Garden today. The best social distancing I have ever seen. You have to go through 3 check points before allowed into the store.
So I arrived and was greeted by a staff asking me the reason for my visit, it was an appointment so he checked me in, then I had to head over to security to have my temperature taken, then I had to head over to another security about 10 steps away to be told to go round some barriers that they put our for long a long queue (there was only me and another customer)... then when I was in the queue, someone came over and confirmed that I did have an appointment and took me into the store, which was only a few steps, he then watched me use their hand sanitiser. Then I had the genius waving at me from the 1st floor and of course he was waiting for me at the top of the stairs when I was finally allowed to move freely.
The whole experience was very pleasant but very odd, I couldn’t walk more than a few steps without having a member of staff asking me if I was alright, which was a polite was asking where Was I going.
They must have had about 20+ staff in the store and only about 7 customers when u was there, I don’t think there was anyone actually there to shop so yeah just all repair appointments and a quick browse into the way out...
Also, if you need to bring anything in for repair, depends on the types of repairs, their default option now is to send it off and you’d get your stuff delivered back to you.
Turnaround is about a week.