Thanks - tried this this morning, but couldn't get my computer to talk to the modem at all, even trying to replicate settings on my mac from current router. Sage advice on calling them out without mentioning wifi... here goes.
It's also worth checking the line for audible noise, eg a quiet line test via 17070 option 2. If you can hear any noise then open a fault ticket for that and don't mention WiFi/Internet/broadband.
Thanks - tried this this morning, but couldn't get my computer to talk to the modem at all, even trying to replicate settings on my mac from current router. Sage advice on calling them out without mentioning wifi... here goes.