Yes have been using pre-ground, if that is the issue but the machine works fine then I will buy a grinder, but ideally would like to confirm the machine works before I do.
Can you pop into a local coffee shop and ask them to grind it for you? Anderson & Co on Bellenden Rd have a decent setup there so may be able to sell you some freshly ground coffee.
Yes have been using pre-ground, if that is the issue but the machine works fine then I will buy a grinder, but ideally would like to confirm the machine works before I do.