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Thrustvector
@dancing james
I recently bought a garment online, it arrived and didn’t fit, so informed the shop and returned it via Royal Mail signed for service. Royal Mail have attempted 5 deliveries but their delivery time is before the shop open. The sorting office is open for collections between 7 and 9 am which is also before the shop staff are working. When I contacted the shop they told me this has been a problem since the pandemic started, which leaves me wondering why they didn’t instruct me to use an alternative delivery service when I notified them of my intention to send the garment back.
What can I do to resolve this?