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A lot of those small independent shops were already overwhelmed before COVID-19 and now things got really busy for them, it looks like they have not geared themselves up for success.
They are definitely not making the most of what turns out to be an opportunity for them, which is a shame.
There are a few threads on the forum where shop staff are venting, which is something that I not only don't understand, but also dislike.
Vince
I hate shitty service...four weeks ago I went into an independent bike shop to order a Thule Ride along child seat, spoke to one of the stores two owners, showed them the seat I wanted from their own website, and was told it would be there the following Tuesday, and they will text.
A week passes, no text, so following weekend back to the store to enquire...oh, no, we didn't order it, we'll do it now same promise of next week and text.
Two weeks pass, no communication, so my partner calls and asks about the seat, "oh, yes, it's here".
Ok, so today I go in to pick it up, wrong fucking seat, one that requires a rack and not what I ordered.
I specifically went to this shop to help small, local business recover after covid lockdown, but they are just fucking useless.
Left the shop, went straight to a large national bike chain and bought the seat from them straight off the shelf.
tl:dr
I feel like an asshole now.