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@Brommers
Oh, and the Curse of the Missing Page, how could I forget that? You identify the document central to your client's case, the Land Registry manage to find their copy, they send it to you, and Sod's Law being what it is, the key page you need and which will solve the case is missing. And the Land Registry's response is invariably 'you've got what we've got'.
If anyone is still tempted to rely upon the Land Registry's document retention, do bear in mind that there is a standard form template letter the Land Registry use to tell you that they don't have a copy of a document that's listed against a registered title. I don't have one in front of me now, but it starts off something like 'Although the document is noted against the title, we are unable to locate a copy'. The tl;dr version would be 'Should have it, don't have it, soz.'