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Yea, I don't envy IT in a commercial/employee type situation.
I didn't want to suggest that "thinking" was a greater intellectual activity than programming.
Backstop-
#triggered...
IT and programming aren't necessarily the same thing.
While at university studying computer science I bought a t-shirt which said "No I will not fix your computer". Has been relevant on multiple occasions since.
Emyr
Consider me triggered. It's my area of work, where both "it works on my laptop" and "It's simple in Excel so it must be easy in your database" are particularly prickly red rags.