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  • I'd imagine if I were to listen back to the original call it must have been said by the person then that they were putting it on hold rather than cancelling in order to keep my credit, and I must have said yes I guess though hadn't understood what was meant. At least the person I spoke to today said that is what their colleague had done. Cancelled it now and received confirmation so sorted in the end.

  • I'd have challenged them to evidence that. You might have got some free beer as an apology as well as the cancellation. Still, all sorted in the end.

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