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I was refering to the customer lack of understanding when was clearly informed what to expect. If in this case can't understand, given the current environment, could rightly tell him to f.. off. In a diplomatic manner, of course.
bujalarab-
Yup, truly understood and could have made it clearer.
Put it this way, 'As soon as possible in 2 to 4 days, maybe longer' are taken as 'RIGHT NOW'
I'm enjoying it though as 99.9% are lovely people, the other 0.01%? They can suck it, literally suck it!
Hmm... I think we need a 'Shit people say at a bike shop thread' ;)
coventry_eagle
Thank God 99.9% do actually listen AND READ!
It's not the extreme, we put what we actually say on the ticket as we are honest and want to manage expectations (Yes, I made this template and I'm an ex banker) so as to not over promise and not deliver.
BUT yet they'll contest this, although it's written on the quote they receive.
Put it this way, I'm in most days (5 usually, 6 some weeks when it's usually 4) and I know who said what!