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I've got a template on notepad which I paste into each walk in work order.
'We're booked 3 weeks in advance, it'll be seen as soon as possible, 2 to 4 days, may be longer, no promises'
For those who say 'no rush'
' No rush, as soon as possible, may be up to a week or longer', for this one, had a customer then said, 'Yeah, when I said no rush, I meant this evening'
face palm
To be honest, working at a bike shop atm i haven't got time to communicate anything.