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  • Comunication is key. From my experience, clients are very understandable with difficult situations and they would accept delays providing that they are comunicated in time, and especially when people inquire about them.

    To be honest, working at a bike shop atm i haven't got time to communicate anything.

  • I've got a template on notepad which I paste into each walk in work order.

    'We're booked 3 weeks in advance, it'll be seen as soon as possible, 2 to 4 days, may be longer, no promises'

    For those who say 'no rush'

    ' No rush, as soon as possible, may be up to a week or longer', for this one, had a customer then said, 'Yeah, when I said no rush, I meant this evening'

    face palm

  • I'm having so much of the classic "we've got to order in those parts and our suppliers are running a bit slower than normal currently so i'll give you a call in a few day'

    next day at 8am "is my bike ready?"

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