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some strap mudguards fitted only to have them straped around the spokes
what?
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Comunication is key. From my experience, clients are very understandable with difficult situations and they would accept delays providing that they are comunicated in time, and especially when people inquire about them.
To be honest, working at a bike shop atm i haven't got time to communicate anything.
Sumo
B0N0R
@bujalarab
By curiosity went a bit through the reviews. A lot of them are quite fair. Worked in retail for some good years in the past and I have noticed in the past decade that a lot a companies preffer to adopt the ostrich position and dig their head in the sand.
Comunication is key. From my experience, clients are very understandable with difficult situations and they would accept delays providing that they are comunicated in time, and especially when people inquire about them. There is no point in bullshiting them. Telling them that supplier X has some delay and we expect to happen at this date+/- a few days is a valid and fair explanation and the majority of the people are very understanable.
I went through a good deal of the reviews and the pedal reference is marginal.
I think companies should accept if something is above their posibilities at a certain point and inform about them. Is pointless to promise something and fail without informing the paying customer. If any of us would be in that position we would feel the same.
After my last experience with a bike shops I decided to do everything by myself except building and truing wheels.
Don't want to offend but I have experienced this:
*bought new bike which came with the headtube spacer un-aligned and scratched. When inquired about them I was made to feel the crazy one. The buying came with a lifetime free check-up. I only used it once in 6 years because that first impression made me have serious doubts about their professionalism.
*seen a lady asking to have some strap mudguards fitted only to have them straped around the spokes;
Not sure how all of you are, but I expect to have a proper service and dont want to feel that I need to check everything. I feel some how that a lot of businesses are failing at things and have the impressions that they are entitled of money with-out making a proper effort. This applies unfortunately for big or small ones.