Evans Cycles

To be fair, most of those people can fuck right off. A bicycle is hardly an essential item.

Everyone that works with bikes that I know has been working like machines trying to get things moving.
If you can't wait a couple more weeks for an item to be delivered by an over stressed system during a global pandemic, you deserve to wait even longer.

Pedal guy can jump in the fucking sea. There's no 'consumer right' for your incompetence at installing a fucking pedal. We've had about 30 cases of this (not Evans) so far, even with instructions plastered to the box. Like fuck it's a warranty.

Other wanker complains about bike being destroyed in transit. How's that the retailers fault?

The entitlement is astonishing really.

This terrified me because I can see my shop being overwhelmed (and it already struggling with order).

We’re lucky we’re smaller and have an actual customer service team (don’t think a lots of indies have those).

Big shop like Evans, Halfords, etc. taking the blunt as their customer service team is way too small to deal with the increase in demand.