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@JB
Okay. Background. I left the UK in 2018 but had an open phone contract. I've been paying it since then, begrudgingly. I can finally terminate the contract.
I am trying to leave Three. I cannot get through to a human due to reduced call center operating hours. I've been unable to get hold of anyone via Live Chat over the last few days.
I decide to use their automated 'Leave Three' platform online. I click leave Three. It tells me it's sent me a STAC code (this was introduced after I left the UK so I'd never heard of it). I need the STAC code to give to my new provider so that I can switch my line to a new provider.
BUT I AM NOT SWITCHING TO A NEW PROVIDER, THREE! I just want to terminate the contract. But there is no other option whatsoever to terminate. You either request a PAC code or a STAC code. You can't just leave. Anyone else had this issue? Getting very annoyed....
Do I just call a store tomorrow instead and see what they advise? To make matters worse, they've changed their sign in process and now my phone number is not recognised. But it is if I use the Three app... Hmmm, nice one, Three.